Frequently Ask Questions

About Charity Exchange Nigeria

What is Charity Exchange Nigeria, and how is it different from donating directly to a charity?

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Is Charity Exchange Nigeria a registered charity?

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Who sponsors Charity Exchange Nigeria?

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Who are HealthyAfrica Limited and the Centre for African Health?

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Who oversees Charity Exchange Nigeria?

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Who sponsors Charity Exchange Nigeria?

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Finding Charities and Making Donations

Can I choose which charity or impact area my donation supports?

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How do I know a charity is legitimate?

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How do I make a donation?

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Can individuals and businesses both donate?

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Can I make recurring donations or donate in memory of someone?

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Can I schedule future donations?

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Can I donate to multiple charities from one balance?

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Can I donate anonymously?

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Payments, Fees, Receipts and Donation History

Which payment methods and currencies are accepted?

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How long do deposits take to clear?

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Are there any transaction fees?

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Does CEN take a percentage of donations?

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How does Charity Exchange Nigeria cover its running costs if it takes no percentage of donations?

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Why aren't my funds available yet?

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Is my donation tax-deductible?

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Will I receive a donation receipt?

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Which organisation issues my tax receipt?

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Can I download previous tax receipts?

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Can I see my previous donations?

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Volunteering and Impact

How do I volunteer?

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What volunteer opportunities are available?

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Can I volunteer remotely or internationally?

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How can I track the impact of my donation or volunteering?

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Registration, Vetting and Eligibility

How are charities vetted and how often is vetting reviewed?

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How does my charity join Charity Exchange Nigeria?

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What documents are required for registration?

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Can charities outside your current countries register?

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Managing Funds and Charity Profiles

How will my charity know when someone donates?

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How do charities withdraw funds?

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How long do withdrawals take?

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Can charities donate to other charities through the platform?

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Can we update our charity profile?

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Can we link our website and social media?

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Security, Privacy and Account Access

Is online payment secure?

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Is my payment information secure?

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How is my personal information protected?

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How do I change my email or password?

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How do I recover a forgotten password?

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Can I close my account?

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Transparency, Governance and Reporting

Where can I access governance and policy information?

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Where can I access annual reports and performance information?

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How do I report suspicious activity?

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Contact, Partnerships and Technical Support

How do I contact Charity Exchange Nigeria?

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Who do I contact if something isn't working?

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How quickly does customer support respond?

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Where do I report a technical problem?

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Why do the donation counters show ₦0?

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